Podcast Episode 95 – Work, Love, and Women’s Mentorship with Diane Paddison of 4word

We are so excited to share our interview with you today. Diane Paddison is the Founder and President of 4Word—a group where she is a leading advocate for the professional Christian women community. She is a Harvard MBA graduate, the former global executive of two Fortune 500 companies and one Fortune 1000 company, and she serves as an independent director for two corporations and four not-for-profits. 

She’s also the author of Work, Love, Pray: Practical Wisdom for Professional Christian Women and Those Who Want to Understand Them. Her insight into the experiences of Christian women in the workplace is unparalleled, and we think you’ll be glad you heard it.

Diane Paddison is the real deal, and we loved getting to talk with her and hear the incredible things they are doing to mentor businesswomen in the marketplace. So, tune in to learn about the work she does at 4word and why women mentorship matters. 

As always, thanks for listening!

Useful Links:

Work, Love, Pray: Practical Wisdom for Professional Christian Women and Those Who Want to Understand Them

4wordwomen

Episode 95 – Work, Love, and Women’s Mentoring with Diane Paddison of 4word

We are so excited to share our interview with you today. Diane Paddison is the Founder and President of 4Word—a group where she is a leading advocate for the professional Christian women community. She is a Harvard MBA graduate, the former global executive of two Fortune 500 companies and one Fortune 1000 company, and she serves as an independent director for two corporations and four not-for-profits. 

She’s also the author of Work, Love, Pray: Practical Wisdom for Professional Christian Women and Those Who Want to Understand Them. Her insight into the experiences of Christian women in the workplace is unparalleled, and we think you’ll be glad you heard it.

Diane Paddison is the real deal, and we loved getting to talk with her and hear the incredible things they are doing to mentor businesswomen in the marketplace. So, tune in to learn about the work she does at 4word and why women mentorship matters. 

As always, thanks for listening!

Useful Links:

Work, Love, Pray: Practical Wisdom for Professional Christian Women and Those Who Want to Understand Them

4wordwomen


Episode Transcript

*Some listeners have found it helpful to have a transcription of the podcast. Transcription is done by an AI software. While technology is an incredible tool to automate this process, there will be misspellings and typos that might accompany it. Please keep that in mind as you work through it. The FDI movement is a volunteer-led movement, and if you’d like to contribute by editing future transcripts, please email us.

 

Henry: [00:02:29] Diane, welcome to the show. We’re very happy to have you on. [00:02:32][2.7]

Diane: [00:02:32] Thank you. It’s awesome to be on. [00:02:34][1.8]

Henry: [00:02:35] Yeah. It’s a special thing for us. We’re going to be talking about something that we probably should talk about a lot more. We’ve had some people like Liz Bohannan, who’ve been a part of your ministry and a good friend of yours and ours on the show, of course. But looking into this subject of female women led entrepreneurship is super important. It’s not talked about enough. And you’re obviously subject matter expert. And so we’re looking for to heavy on the podcasts, of course. But before you get too much further, who are you and where do you come from? [00:03:02][26.7]

Diane: [00:03:03] Well, I always say I’m a farm girl from Oregon, and I was just blessed to be raised by believing parents who gave me a lot of confidence and responsibility at a young age. And I had a chance to work on our family business with my dad and go on to undergraduate school in Oregon and then ended up at Harvard Business School, which is sort of what opened my world up to the work I was able to do in the commercial real estate industry. And I married and I have four children and I have a grandbaby now. So life is very full and fantastic. [00:03:42][39.7]

Henry: [00:03:44] Good. So you’re on the show for a couple different reasons. But the main one, I think is about your relationship and your work that you’ve done with 4word. Tell us about 4word and tell us about what drove you to starting it and your leadership there. [00:03:58][14.3]

Diane: [00:03:59] Yeah, well, great question. You know, it was really three key things that drove me to start 4word. So the first was I was blessed to have been on the global executive teams of two Fortune 500 companies and one Fortune 1000. And in all three cases, I was the only woman on the global executive team. And there were 10, there were 14 and there were six. So, you know, there were a lot of opportunities for women to be in the room. And I just felt like, you know, there was something wrong with that picture. Back in, you know, as I led a global business first CBRE, it was a 600 million dollar business. I had twenty five hundred employees when I had the opportunity to bring a new account team onto my largest global account. I noticed that no women were applying and that concerned me because my second largest account was led by a woman named Lisa who was doing a fantastic job. So I went to Lisa and said, Lisa, why are you not applying for this opportunity? And she seriously looked at me and said, Diane, do you really think I can do that job? And I cite confidence there is an issue with confidence. And then the third is I. Am I the only one that feels this way? So I went the two thousand ten census data and there was three huge swings that happened in my lifetime. So one is the percent of women with children under 18 that were in the workforce went from 47 percent to 72 percent. So 72 percent of women with children under 18 are in the workplace today. The second is 40 percent of families. The woman is the primary breadwinner and that went from eleven to 40 percent in my lifetime. And the last, which a lot of you know, this just off the tip of your finger is that college degrees in 1975, 6 percent went to women in today over 6. Percent And so with those statistics I cite. You know what? We’re not going to turn back. I mean, women are in the workplace. And I saw this issue of confidence and I knew that someone needed to help women and men see that they needed to have women in that executive room with them. And so I started looking, who? Can I help bring this together? Which was based on faith as the foundation. Relationships as a priority and work as a place where you can use your God given gifts to serve others. And when I looked, there were twelve hundred marketplace ministries led by men for men and women. And there were, alas, you guys. The question how many organizations were led by women for women in 2009? Beyond one city that were Marketplace Ministries five. [00:07:27][208.1]

Henry: [00:07:29] I’m going to say one. [00:07:31][1.5]

Diane: [00:07:32] It’s actually zero. But basically, I took all of this and went to see Bob Buford, which I’m sure all of you have heard of Bob Buford, who has now passed away. But he was really my mentor in the not for profit space. And I shared this story with Bob. And Bob basically looked at me and said, hey, Diane, I know you can build organizations and you’ve got to do this, but you’ve got to write a book. And that’s when I said to Bob, that will be a total miracle because I hate to write. And he said, I’ll help you with that. Which he did. [00:08:26][53.7]

Diane: [00:08:26] And then he introduced me to the editor of the division of Harper Collins that published work Left Prey and to a ghostwriter. And so it’s sort of off to the races in 2009. And we’ve launched in 2011. And our vision is to build a global community of Christian women in the workplace. Why? So that we can help them reach their God-given potential with confidence. And we do it three ways. We do it with our digital community, local groups, and our mentor program. And so we’ve launched in 2011 with one of everything I just described. And today we have 160000 women that come to our digital community as a unique visitor in 2019. We have local groups in 26 cities with three affiliates. And then we’ve had 492 pairs of mentees and mentors go through our mentor program. So it’s just been amazing to see how God bless this ministry. And, you know, obviously it was a startup. And we’re talking about faith driven entrepreneurs that are women. So I’m one of those. And we have a lot of women involved with 4word that are entrepreneurs. [00:09:50][84.1]

William: [00:09:52] That’s great. I mean, one of the things I’m interested in is the mentorship aspect. I feel like I don’t know if it’s the rise of the Internet and social media or, you know, whatever it is. But I feel like when I talk to older people, my father and others, that everyone had mentors, you know, everyone had someone that really invested them. And I feel like that’s that’s less and less prevalent today. And I’d love to hear your thoughts on that and specifically why mentorship, you feel like is important to Christian women in and throughout the workplace. [00:10:19][27.1]

Diane: [00:10:20] Yeah, well, great question. So a study was done by Harvard Business Review in the Center for Work-Life Balance. So these were three separate studies that were done, but they both came to the same conclusion. If you hold everything else, constant education, economic background, et cetera, et cetera. What were the drivers of professional success? And the two key drivers were men and women were your network. And if you had Mansour’s and or sponsors in your life. So, first of all, the research just proves how important it is because it is a huge determinant of professional success. The thing you say. OK. So what about in the faith based world? Well, the Bible has so many examples, right? You’ve got Paul, who’s a mentor to Timothy, and he’s raising him to become a. Peter, you’ve got Elizabeth who mentioned Mary, who, you know, was first thing. You know, our savior and then even Jesus, the man that affected the largest number of people in the world of anyone. And he focused on twelve that he mentors. So, you know, I think it’s so obvious how important mentoring is. But there’s also research that points to how critical it is to help me through the different seafood supply. [00:11:57][96.7]

William: [00:11:58] And then one follow up question. If you have a little bit more of what is mentorship mean to you? You know, that’s a word I feel like gets thrown around a good bit as well. And, you know, it means different things to different people. And that’s not necessarily wrong. But within 4word, within what you’re trying to build, what does that look like or feel like from your perspective? [00:12:17][19.0]

Diane: [00:12:18] Yeah. Good question. You know, when we train our mentors, we basically tell them their job is actually very simple. You know, they need to do three, two things. Number one, they need to be great listeners so that they are just hearing what a mentee is dealing with or the questions they have and being very focused so that they can really let the Holy Spirit speak to them as they’re working with the mentee. Second, we asked them to share options. You know, a lot of times the mentors have been through watch of different scene signs of life. And so there may be options that they’re able to share. That’s the mentee hasn’t thought about. And then last of all, we tell them that they’re there to help a mentee with blind spots. So they just may not see that. They might say something as a straight and a match to a job. But, you know, the mentor has the opportunity to ask him questions and really help them with their blind spots. So, you know, we really see those as the three key things we want our mentors to do. And what we find is because our mentor program is faith based and we have a structure around it. So there are goals around your spiritual, your relational and your professional that we find our mentor pairs get very deep, very fast because of the trust they have with each other, because of their common beliefs as Christians. [00:14:03][104.8]

Rusty: [00:14:05] Diane, you mentioned the book that she wrote Work Love and Pray. And I particularly love the subtitle that goes with it. And I’ll read it here for our listeners, “practical advice for professional Christian women and those who want to understand them.” So I think the second half of that was written to Henry and William and I. [00:14:23][18.0]

Rusty: [00:14:27] I think, you know, we have a lot of both of those groups listening in today. So can you share with our listeners and give us some better insight into, you know, what’s the state of being a woman in business and particularly in entrepreneurship? Right. Because entrepreneurs, I think, you know, by any measure would say that we tend to probably spend more time working, take on greater burden about our business than maybe if we set at some place in the hierarchy of a big company or corporation. What’s been your experience in working with women entrepreneurs? And then maybe also address. I think something for all of our listeners because we spent time on the podcast talking about outside of work. We talk about family and the importance of family. How do entrepreneurs balance the family side as well and still reach their professional goals and their ambitions? [00:15:18][51.6]

Diane: [00:15:20] Yeah, those are great questions. Well, it was really interesting when I knew what we were going to talk about today. I did a little bit of research. And I have to tell you, I was actually flabbergasted because, you know, I looked at what is happening on the financial side. And when I looked at the percent of money venture capital that goes to women versus men and then you go to multi cultural women, it’s even more horrible. So basically two percent of venture capital money in 2017 went to women. So I’ve done this startup and I’ve had to raise money to do this startup. And I know that it’s been hard, but God has totally blessed and provided. But I can imagine being a young entrepreneur who hasn’t had that business experience and even the hard knocks that. You know, because obviously being in commercial real estate, all my answers were, yes, there were a lot of no’s and I learned how to deal with those and get over no’s and move forward. But I can’t imagine a young entrepreneur who hasn’t had that what she has to deal with around the fundraising side, which is so critical for startups. And then as you mentioned and I mentioned a little bit earlier in the studies that were done, again, it’s hard for women to find women mentors, especially faith based mentors. And I think that’s why our mentor program has been such a huge success. And also just networking. And it was interesting, you know, Liz Bohannan and I was with her Saturday and we were talking about this topic and she just mentioned things like, you know, how many times she feels left out because the guys are going to go off, you know, so this network thing is very hard to do. So, you know, I would just say that probably a lot of the things that I dealt with in the corporate world are still they are in a major way. I mean, you look at the numbers and, you know, it’s like 68 percent of board seats today are held by women. So there’s been some progress, but not a lot of progress. And I’m sure when you add in the fundraising side, that’s even tougher to deal with. And then to your question at the end around family, you know, the one thing I do see and I’ll just use listen, Benbow, women and my son, he and his wife Laura, as she is when they join the game three designers. And, you know, they really I see Ben. I see my son. They share a lot in the care-giving and in the work around the home, which I think is different than my generation. So I just applied the younger men. So I’m sure you’re all younger than me. So I applaud you because having a partner in their age who is helping you with that? And I’m blessed that Chris is exactly that way for me. Or we couldn’t have had two careers and four children. It just puts another stress on a woman. If there isn’t that sort of equal sharing of not only raising your children and running in a home. But sometimes it’s also caring for elderly parents. So there’s just a lot of other things in life. And to just be sure that you’re giving your family the time that they deserve, especially as you are building something that you’re probably just in love with and you love what you do. But you’ve got to be able to put it down because there’s people in your life that are going to be really important to you forever. And not just that year when you’re Jenny in your company. [00:19:32][252.6]

Henry: [00:19:33] So, Diane, I’m fascinated by this. When I think back about my entrepreneurial journey, I think about how much time I need to spend on the road and yet frequent listening as a podcast, we understand. I always put faith and family before work. And yet the reality was, is that I wasn’t at home all the time. And of course, during the day hours when my kids were home, Kimora was a primary caregiver in our boys. Never would’ve been able to thrive without that. And I wonder how that dynamic works for female entrepreneurs work. It wasn’t hard for us in our context because American society is focused on the male breadwinner. And so I didn’t feel any type of real stress about that. I mean, we worked through things that we balance things in. There’s some different times that I’d watch the kids and things like that. But by and large, that burden fell primarily to her during the day hours. For a female entrepreneur, that has to kind of go against the stream upstream a little bit, if you will, with the way that the rest of society thinks, maybe even that their husband thinks. I would imagine that that would be a stressor that would be on top of all the other stresses that entrepreneurs have to face. And how do you counsel female entrepreneurs to be able to have those types of conversations with their husband and just be able to navigate through that? And maybe I shouldn’t presume that that is a harder conversation to have happen between a female entrepreneur and her husband around caregiving. But maybe it is. I bet it is. How do you work with women entrepreneurs that are trying to figure out how do I balance the need to make sure my kids are taking care of? And how do I even have a language to approach my husband with? This is what I feel called to do. I really want to do it. And how do we figure this out? And part of that may be you taking more of the child responsibilities. That’s an interesting relational dynamic. Can you just speak into that a little bit? [00:21:20][107.3]

Diane: [00:21:21] Yeah. So I talk about this a little bit in the book and Chapter 13 where they say when you’re both wearing the pants, so if you’re going to be an entrepreneur, you really need to find a spouse that respects what you feel God has called you to do and how you’ve been gifted just as much as you respect him. And so a lot of times it’s about even who you choose to marry. And there’s a lot of great counseling that can be done before you get married to make sure that’s fair, because you don’t want to go into a relationship when someone doesn’t have that open mindedness and that teammate attitude to, you know, we’re going to do this together and in all just share in our life. There was a time where Chris needed to throttle back and spend more time working out of our home. We’re a blended family and his children had lost their mom. And we just agreed that he needed to leave his traveling job with McKinsey Consulting and do his venture capital or consulting of our home until we felt what they were. Okay. And then once we got to a stage where I was blessed that I could be the primary breadwinner in our family. And then, you know, things have shifted. Right. Today, I’m running a not for profit. I don’t charge to profit anything for his salary. I serve on a couple of corporate boards. So that’s great that Chris is really the primary breadwinner of family. So I think, you know, I tell a lot of our younger women. You know, there’s going to be different seasons. And the cool thing is that you just have this communication and this attitude and you’re praying through the challenges together because that’s what’s going to get you there. [00:23:25][123.3]

Diane: [00:23:25] And that’s why I love the mentor program so much, because even though we have a certain structure and we can talk about that later, so I won’t go into that now, 80 percent of our almost 500 peers who have been through our program are still in touch with each other. So having that woman that can really be there for you when you have those questions and really support you through those times is very, very helpful. So I hope that answered your question. [00:24:00][35.1]

Henry: [00:24:02] It did. It did. Thank you. I think that you brought up a new topic that I don’t think that we’ve ever addressed on this show ever as many podcast episodes as we’ve done, which is what this means towards picking your partner. I think it goes both ways. I think that as a man has an entrepreneurial ambition, being able to think through what that calling might be and having a supportive fiancee and then supporting wife is important. And your suggestion is, of course, that it works the reverse way as well, and that that this works best when somebody enters into that very committed relationship where they are supportive of the kind that the wife or the mother might have. That’s super important and provides a really great framework for young women out there that believe that they’ve been called or Farsi about innovating and creating see themselves as an entrepreneur. Being able to have that discussion with their potential spouse early on is important. And then it goes vise versa. Right. So if my wife, for instance, had anticipated that I can have a 9 to 5 job at IBM, she would have been sorely disappointed when we end up getting married. And so that type of premarital conversation is important for both sexes. And yet we’ve never talked about that. We’ve never talked about that on this show about what’s it look like to get married knowing that you’re an entrepreneur at heart. [00:25:16][74.5]

Diane: [00:25:17] Yeah. And let me share this little story. When my husband, Chris and I were with Liz and Ben Bohan and who I should say are the founders of Sseko Design. But you were having tea together in Portland, and we had met a little after four o’clock. And when 5:00 hit, Ben said, you know, childcare doesn’t stay later. We’ve got to go. And it wasn’t Liz’s that said that, it was Ben. So, you know, it’s just great to see when couples are sharing different roles and they’re able to switch back and forth, you know, and just be a team and be flexible, because obviously as an entrepreneur, you’ve got to be flexible and you’ve got to have sort of that long term goal of, you know, number one. [00:26:13][56.5]

Diane: [00:26:14] We’re here to serve God and serve others. Number two, we’re here to serve each other as a marriage partner. And number three. Yes. We want to have this business flourish. We want it to support our family and we also want it to support our employees, families, et cetera. But you sort of have to have a very long term vision of that versus what’s happening on a daily basis. [00:26:38][23.9]

William: [00:26:39] Diane, I have one more question. I’m just interested in so, you know, it’s about, I guess eleven years ago now that you noticed a big gap in the market in Women Marketplace Ministries, and you’ve been attacking that sense. [00:26:50][11.0]

William: [00:26:51] I’m just interested as you continue to pour into that space. Are there any other gaps in the market or is this still the giant one that you’re still pursuing? Or just how can we best look at this growing market as you so compelling laid out the stats and be an advocate and be a help for Christian women continuing to come together and grow and understand their calling in the workplace? [00:27:12][21.0]

Diane: [00:27:14] Yeah. Great question. You know, my long term goal is we don’t need 4word anymore. But I’ll tell you, it’s a huge gap. And I’ll just be very honest. [00:27:24][10.8]

Diane: [00:27:25] A lot of our women feel most like they may not be doing the right thing when they’re at their church. They feel like most churches are advocating that if they’re in the workplace, that’s not what God has called women to do. And they feel it from people within their church. And we hear it all the time. I mean, our number one comment we get is I have finally met my tribe, women who encourage and inspire me to use the gifts God has given me in the workplace rather than me feeling guilty about it. So I would just tell you, it’s a huge, huge gap. I’ve talked to elders of huge churches that have told me they don’t have any women in their church. They’re in the workplace. Seriously? So it’s a huge issue. Yeah, huge church. [00:28:27][61.6]

Diane: [00:28:27] So it’s just like there’s a lack of an understanding of. I mean, just think of the lives that the Bohannan’s have touched by having the ability to build a company that has given a new life to one hundred and thirty six women who have actually had the chance to go to university. And those women are now talking with all the women in that section of Kampala. And they now believe that there’s something beyond what they thought was there for them before. So there’s such a need to really hope not only workplaces, families, but churches in a major way have a viewpoint that really inspires and encouraged to women when they’re gifted in this way and when they feel called to do this. [00:29:28][60.2]

William: [00:29:30] Amen, thank you for sharing. And as we do come to a close here on the podcast we always loved, ask our guest and we’d love to ask you just kind of what journey God might have you on right now. What journey through his word, it continued to be living and teach us new things. It could be a word of scripture or a passage that maybe you’re in today. Could be your devotional, could be what God led you to this morning, could be a season that you’re meditating on. Something just we always marvel at how God connects our guest with our listeners with his word. And just if we could invite you into that, that be great. [00:30:02][31.7]

Diane: [00:30:03] Yeah. Well, thank you for that question. I’ll tell you, God’s love is teaching me, right. And it seems like daily I learn. And my husband and I do the you version Bible study Bible in a year every year. So we’re probably in our seventh or eighth year. And, you know, I fought back when I knew you were going to ask me this question, you know, whether the key things that God is teaching me now and I think, you know, number one is what do I do to fulfill my potential? And Matthew. Twelve forty six to thirteen. Seventeen is all about pursuing intimacy with Christ. And, you know, I think that’s the key for me is just putting down roots and making those roots go deeper and deeper so that everything I do is really led by the Holy Spirit. And by following the word of God in the decisions that I make each day. So I think, you know, fulfilling my potential and that’s by pursuing intimacy with Christ. And then you can imagine I’m a type-A. I may. Cheever, but, you know, I need to sometimes, just like. God be God and is great to just read Psalm 9 one to twelve, which really talks about the sovereignty of God and believing that she will never forsake us and that he’s given me great gifts, that I need abuse responsibly and work hard. But I also need to remember that God is sovereign through it all. And sometimes it’s better if I put it down and let God take over. So those two, I would say, are where I am right now, especially as Ford is exploding. I brought in a CEO. OSU’s phenomenal. She’s given me life again. I just brought in a CFO who is just phenomenal. And now I need to bring in a development director. But just allowing me to move to that role where I’m really where I should be and let other people take care of a lot of what’s going on so that we can just continue to reach women in the workplace in a way they’ve never felt community before. So those two things are what God is teaching me now is how to reach that potential and just let God be God and man a man. [00:32:48][165.0]

William: [00:32:48] Well, thank you so much for sharing. Thank you so much for coming on the podcast. Spending time with us. And now you’re on the road right now. And for carving time out of your day to spend with us, to spend with our listeners. It’s just a true gift and a pleasure and a blessing. And so thank you so much for sharing what God’s doing through you and through 4word as you continue to try to be faithfully obedient. Thank you, Diane. [00:33:10][21.4]

Diane: [00:33:10] Thank you. Thank you. Henry, William and Rusty, it’s really an honor. I really appreciate it. Justin, I have been friends for years, so it’s really fine to have that connection again. And I just say to all of your listeners, the entrepreneurs. I just wish you the best and just keep your eyes on God. And I know he’ll take care of you.

The Gospel at Work by Sebastian Traeger and Greg Gilbert

We continue to count down the Top 100 Books for Faith Driven Entrepreneurs with…

The Gospel at Work: How Working for King Jesus Gives Purpose and Meaning to Our Jobs

by Sebastian Traeger and Greg Gilbert

Many Christians fall victim to one of two main problems when it comes to work: either they are idle in their work, or they have made an idol of it. Both of these mindsets are deadly misunderstandings of how God intends for us to think about our employment.

In The Gospel at Work, Sebastian Traeger and Greg Gilbert unpack the powerful ways in which the gospel can transform how we do what we do, releasing us from the cultural pressures of both an all-consuming devotion and a punch-in, punch-out mentality—in order to find the freedom of a work ethic rooted in serving Christ.

Solidly grounded in the gospel, The Gospel at Work confronts both our idleness at work and our idolatry of work with a challenge of its own—to remember that whom we work for is infinitely more important than what we do.

Click on the book cover to check out the Reviews and Purchase at Amazon


Presenting Our New FDE Video Trailer!

We are so excited to present to you our official video trailer for Faith Driven Entrepreneur! This trailer encapsulates the essence of who we are and why we do what we do. Many ask us who the Faith Driven Entrepreneur is, and we answer that right here! You can watch the video below or see it on our homepage.

Please feel free to share it with others!

Thy Kingdom Come… at Work?

This content was originally published here by The Washington Times.

— by Mike Sharrow

What would America look like if faith was celebrated rather than segregated in the workplace?  What’s the consequence of discriminating against faith in the marketplace?  

It would seem that we have passively accepted a social doctrine that calls for a revival of marketplace ethics yet oppresses fundamental integrity.  If to operate with integrity is a function of wholeness and consistency, to suggest that we can deny who we are or what we are called to be for 8-10 hours a day without social consequence is naïve.  Indeed, advising people to disengage from their divine purpose and very identity fosters a fractured psychology and schizophrenic values system destined for catastrophe as our global newsreel illustrates. Even Chinese economists appreciate the inseparable linkage between a vibrant Christian faith and thriving free market society.

Here. Now. Defying all classic constraints of context, Jesus proclaimed a new “kingdom” or administration to diverse audiences with an unnerving sense of immediacy and pragmatism.  When disciples of Jesus asked their disruptive rabbi how they should pray He responded with words millions of American’s can recite as part of our post-Christian social conscience:  

Our Father in Heaven,

Holy is Your name!

Thy Kingdom come,

Thy will be done,

On earth as it is in Heaven.

Those words represent perhaps the most recited and well-known stanza in Western lore.  Yet, when Jesus instructed this model prayer, what exactly was he suggesting? A metaphysical ideology to permeate the minds of adherents as they gathered in sacred places on sacred days or times?  If the life of Jesus or His apprentices is any indication, evidence would suggest that the thrust of this prayer is something entirely more radical and ubiquitous. Something is to come, to be done, “on earth” which would seem to include where we go to work.

What does it mean for the “Kingdom of God,” or more contemporarily the “Jesus Administration” to intersect the American Marketplace?  What would it look like to pray and live “Thy Kingdom come…at work?”

Of the 132 stories of Jesus recorded in the New Testament, 122 transpired in the marketplace.  Certainly Jesus taught in synagogues and notoriously upturned tables in the Temple, yet a vast majority of His teaching, healing, disciple-making and engagement with society happened during business hours on business days (in a culture with 6 day work weeks) where people least expected to encounter God.  This motif perpetuated through His disciples, as evidenced by the fact that of the 40 miraculous events recorded in the Acts of the Apostles, 39 occur outside of any religious setting.  Life-changing ministry intersecting common people in common places is Biblically normative and was the context of the greatest social revolution in the history of mankind.

What would it mean for followers of Jesus in the marketplace to embrace the scandalous invitation of the Lord’s Prayer in business?  The same year that the “balanced scorecard” entered the American lexicon (1992), leaders gathered around C12 Group round tables began working out a paradigm for an eternally balanced scorecard ultimately called the 5 Point Alignment Matrix.  This became a central proposition of a robust construct around how business must be intentionally and lovingly integrated into faith that permeates our leadership development efforts as an organization.  

If the “Jesus Administration” was reflected in the very ethos and operating system of the American marketplace, what would that look like?  How would the values and mission of Jesus impact hiring, employee benefits, product and process quality, leadership, accountability, contracting, disputes, and corporate citizenship?  What if a business was not merely an economic engine called to a minimalistic ethic of “do no harm,” but a sacred platform poised for significant impact on society? What if truly great businesses are intended for a greater purpose via the scandal of the Lord’s prayer?

In nearly 28 years of serving marketplace leaders we have found that the fruit of faith expressed in business reflects the very Abrahamic Covenant found in Genesis 12:2 where God told Abraham that not only would he be blessed but that God intended to bless the world through him.  The results are not only companies that see superior financial performance in all economies, or accumulate accolades for “best places to work” for the stewardship of people but also yield eternally significant results. Workplaces suddenly pivot from places where men and women surrender 88,000 hours of their adult lives to earn money, to where they experience love, healing, hope, restoration, training (marriage, financial, professional and Biblical), and community.   In the microcosm of the 2,500+ members we served via The C12 Group in 2019 there were at least 7,000 people who actually encountered Jesus in a saving way at work!

Will you dare to pray the Lord’s Prayer at your work, in the business God has destined you to steward for Him?  

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[Special thanks to Ben White for the cover photo]

Fired to Hired

This content was originally published here by Two Ten Magazine, the Marketplace Ministry Magazine presenting Purpose, Perspective & Perseverance.

— by Jed Ostoich

Cheryl Bachelder always takes the lead. As a nine year old, she organized and directed an all-cousin performance of The Sound of Music at a summer family reunion. Aunts and uncles, parents and grandparents served as the audience. As the actors took to the stage, Cheryl issued cues in the voice of a master director. And when her time came, Cheryl stepped out onto the stage into the spotlight and sang “Climb Every Mountain.”

Cheryl grew up as the oldest of four siblings in a home steeped in the Christian faith. Her younger sister, Beth, remembers with a smile, “If you had to describe Cheryl in the family, she was the one in charge, the one that kept us in line, the one that was, by far, the most responsible. She was always leading us as a family.”

Cheryl’s take-the-lead personality seems coded into her genes. Her father, Max Stanton, was a leader in the electronics industry. When he came home in the evening, he would often share with his children the events of his day. “You could see his emotion,” Cheryl remembers, “and the sensitivity with which he dealt with people. There was always a moral to the story with my dad about how you treat people.” 

Cheryl’s father specialized in the manufacturing side of the semiconductor industry, so Cheryl’s idyllic home in Indiana was only one of many stops for the family of six. Eventually the family moved to Hong Kong and Singapore, but Cheryl never made it that far. As she likes to put it, when she graduated from high school, her parents left home. 

Cheryl entered Indiana University in 1974 as a piano major. In high school she had accompanied various choirs. Watching the conductor’s hands weave together beautiful voices was captivating to Cheryl. She went to college hoping one day to conduct her own school choir.

However, the lonely and stuffy practice rooms of Indiana University clashed with Cheryl’s outgoing personality. At the end of her second year, she dropped out of the music school and switched to business.

Cheryl quickly earned her bachelor’s and master’s degrees, and joined the corporate world. She met her husband, Chris Bachelder, at a Procter & Gamble business party, and the couple married less than two years later. Both Cheryl and Chris were part of P&G’s brand management function. She credits the time she spent at Procter & Gamble with preparing her to perform on the corporate stage. Her husband Chris chuckles and says, “Everybody in brand management thought they were going to be the next master of the universe. We were all trying to become accomplished and successful.”

After P&G, she moved to the Gillette Company. Later, Cheryl went on to develop and launch Planter’s Honey Roasted Peanuts while working at Nabisco. Cheryl’s daughters liked her job at Nabisco for a different reason. “Halloween was not a big deal at our house,” Tracy, Cheryl’s eldest daughter, laughs, “Our parents had to encourage us to go out and trick-or-treat. It didn’t make sense. Why would I go to someone else’s house when we had all the best candy at our home?”

Cheryl moved on from Nabisco to work in senior management with Domino’s Pizza.  Then in late 2000, she got a life changing phone call from the CEO of YUM! Brands, who asked Cheryl to become the next president of Kentucky Fried Chicken. 

“It was like I’d died and gone to heaven,” she remembers, “It was one of those moments where you say, ‘I wondered when I’d get an opportunity like this.’ It was a big company with a big reputation. They had jets and fancy people with big degrees from schools I never thought I could go to. I was finally in the big leagues.”

The job may have seemed like a dream to Cheryl, but in the fall of 2001, Cheryl was diagnosed with cancer. The news may have been disheartening, but, since she was an eternal optimist, it didn’t seem to slow Cheryl down. Her second daughter, Kate, marvels that Cheryl could undergo treatment for cancer in the morning, go to work all day, and still have energy to pick Kate up from school and help her with her costume for the upcoming school musical.

While battling cancer, Cheryl’s faith began to grow in earnest. “My favorite verse from that time is in Isaiah 40,” she says, “which says God has the whole world in his hands, and the people are mere grasshoppers. I’m a grasshopper, a very busy grasshopper, but still a grasshopper. God is in charge. And that perspective has helped me keep my ego in check.”

In time, Cheryl won her battle with cancer. But another problem cropped up that threatened to close the curtain on her career. After two years of slow sales at KFC, the boss asked her to step down. “I was fired,” she says, “and the local newspaper featured the story with an unflattering picture on the cover of the business section.”

Despite the unwanted intermission in Cheryl’s career, her husband Chris remarks, “As it turned out, the stint in Louisville was what our family needed. Louisville had a great church where our kids connected. It was where we were baptized as a family. It was exactly where we needed to be, even though the career aspect of it went off the rails.”

Cheryl acknowledges that losing her job wasn’t fun, but “it had a really good outcome.”

“That humbling experience made me examine leadership convictions. I revamped my leadership approach coming out of that difficult trial, and I’m infinitely better for it. I enjoyed those reflection years—a lot of time with my family, and a lot of time in Bible study.” 

During this time, Cheryl developed a leadership philosophy that focused on serving others over self.  “God absolutely asks us to serve. The greatest commandment is to love God, and the second is to love others—to serve them. It’s the hardest thing for a human being to do. I am not good at it, but I aspire to follow the example Jesus has given me.”

As she grew more committed to a servant-leader philosophy, the restaurant business called Cheryl once again to the stage. At the time, she sat on the board of directors for a quick-service food chain called Popeyes.  In March of 2007, Popeyes’ CEO resigned unexpectedly.  The board turned to Cheryl and asked her to take the lead. 

“My husband and I decided Popeyes was a very special opportunity, a chance to apply my new leadership philosophy,” Cheryl says, “It has been the most fun role of my lifetime, because it was God’s idea, not mine. I think of it as a kind of redemption. This job has redeemed the early years of my career, when I was less focused on serving God in my work.” 

Popeyes’ problems did not disappear overnight. As CEO, Cheryl faced her toughest audience yet: franchise owners.

The relationship between the corporate headquarters of Popeyes and the franchise owners was strained. ZR Tasby, the Vice-President of Operations, remembers life before Cheryl. “The average tenure of a CEO was two to three years. We had flavor-of-the-month leadership. The franchisees said, ‘Whatever change you have going on is pointless. We’re going to outlast you.’”

But at the company’s international franchise conference, Cheryl envisioned Popeyes as the soon-to-be “hottest concept in the quick service industry.” Instead of applause, she received skeptical silence. Cheryl’s bold objective wouldn’t win the hearts of the franchisees on its own. So she set out with the corporate leadership team to figure out how they could better serve the franchisees and help them succeed. 

Cheryl remembers,

“I wanted to see if we could create a different environment—a new culture where people thrive and perform their best. That was what I was most excited about—focusing first on those franchise owners who had put everything they had into the business. Could we set up an approach to this business that served them well?”

Cheryl committed her leadership team to serving the franchisees. Cheryl toured the country meeting with franchisees. She wanted to serve franchise owners well, and that began with listening carefully to their concerns. 

Listening, however, didn’t prove Cheryl’s commitment to the franchisees. The real test was yet to come. In a meeting with key leaders in the franchise community, Cheryl attempted to convince them to invest their entire advertising budget in national cable television. Up until that point, all TV ads had been local, reaching a very narrow slice of the population. National cable promised to make Popeyes a household name. 

The meeting went well. Cheryl made a solid case for going all-in on national marketing. Surprisingly, the franchise leaders agreed to the plan. But they wanted Cheryl to put her money where her mouth was—literally. They asked for an unprecedented commitment from the corporate office: an investment of $6 million. If Cheryl wanted the franchisees to take a risk and trust her, she had to take a risk too. 

At first, however, the new marketing campaign had disappointing results. Cheryl did something few CEO’s do. 

She apologized to the owners.

Tasby believes the company culture began to change when Cheryl admitted her first attempt hadn’t worked like she’d imagined. 

“Cheryl talked to the franchisee community and admitted that she was wrong. It was the first time that a Popeyes CEO had admitted that he or she had made a bad decision. And it earned credibility.” ZR Tasby, VP of Operations

Once the business began to respond and sales began to grow, the franchisees gained confidence in Popeyes’ new leadership. Cheryl’s focus on servant leadership began to produce excellent results, and today, Popeyes looks nothing like it did in 2007. The company’s stock has increased in value from $13 to $57, and franchise profits have grown by 75%. The tension between the corporate offices and the franchisees has evaporated. 

Mark Rinna has been a franchise owner with Popeyes for fifteen years. As an operator of thirteen stores, he remembers well the radical ideas that Cheryl introduced.

“The whole concept of servant leadership was foreign to many of us. It felt a little intrusive. We thought, ‘You’re asking me to change the way I do business?’ But it’s exciting to be part of the new dynamics of an evolved Popeyes where people think highly of us. That’s why you see compelling growth of Popeyes franchises. We all see a bright future for Popeyes.” Mark Rinna, Franchise Owner

Tasby also has a positive outlook, “We’re winning together. It’s exciting, and it gets you up in the morning. In the beginning, it was a job, and you dreaded getting out of bed. Now it’s a career, and it’s exciting.”

As the business shows no signs of slowing down, Popeyes results tell a compelling story of success based on servant leadership. Cheryl directs a culture of servants who love each other and the people they serve, and for Cheryl, Jesus stands on center stage. 

Tim Waddell, the Vice President of International Development, chuckles as he says, “No one in the company that’s been here for more than six months is confused as to where Cheryl stands on Jesus. She has been a tremendous example of living out your faith in the workplace. She has countless opportunities to talk about her faith and why it matters.”

She never became a high school choir director, but at Popeyes, Cheryl Bachelder has become a conductor of people. Her personal commitment to Jesus’ model of servant leadership has transformed the culture of a corporation. The impact of her faith can be felt throughout the company—from the executive offices to the restaurant’s front counter in the words “How may I serve you?” That’s music to Cheryl’s ears.

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[Special thanks to Two Ten Mag for the cover photo]